Terms of service

Last Updated: June 2026

This website is operated by GONDALIYA DIPTI, trading as PRO EFFEX. Throughout this site, the terms "we", "us", and "our" refer to GONDALIYA DIPTI / PRO EFFEX. PRO EFFEX offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service", "Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not use this website in any way that:

Violates any applicable local, state, national, or international law or regulation, including but not limited to Indian laws
Is fraudulent, harmful, unlawful, abusive, defamatory, obscene, or otherwise objectionable
Involves transmitting unsolicited or unauthorized advertising or promotional material
Attempts to gain unauthorized access to any part of the website or its related systems or networks
Involves uploading or transmitting viruses or any other malicious code
Interferes with the proper working of this website

3. Products and Accuracy of Information

We have made every effort to display the colors, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your device's display will accurately represent the actual product color or appearance.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. Product availability, descriptions, and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

4. Pricing and Payment

All prices listed on this website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.

We accept payment through UPI, debit cards, credit cards, net banking, digital wallets, and Cash on Delivery (COD) where applicable. For prepaid orders, payment must be successfully received before the order is processed and dispatched.

In the event of a pricing error on our website, we reserve the right to cancel or refuse any order placed at the incorrect price, even after the order has been confirmed. We will notify you of such cancellation and issue a full refund if payment has been collected.

5. Orders and Cancellations

By placing an order on this website, you make an offer to purchase the selected products at the listed price. We reserve the right to accept or reject any order at our discretion, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity.

Orders once placed cannot be cancelled after dispatch. For cancellation requests prior to dispatch, please contact us immediately at info@proeffex.com. We will make every effort to accommodate your request if the order has not yet been processed.

6. Shipping and Delivery

Shipping and delivery of orders are governed by our Shipping Policy, which is available at www.proeffex.com/pages/shipping-policy and is incorporated into these Terms by reference.

Delivery timelines are estimates only and are not guaranteed. We shall not be held liable for delays caused by courier partners, natural calamities, public holidays, or any other circumstances beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, available on our website. We are committed to resolving any genuine product quality concerns and will handle all return and refund requests fairly and in accordance with our stated policy.

Products must be returned in their original, unused condition with all original packaging and labels intact. We reserve the right to reject return requests that do not meet the stated conditions.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, button icons, audio clips, and software, is the property of GONDALIYA DIPTI / PRO EFFEX and is protected under applicable Indian intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999.

You may not reproduce, duplicate, copy, distribute, modify, or otherwise exploit any content from this website for commercial purposes without our express prior written consent. Unauthorized use of any content on this website may give rise to a claim for damages and/or may constitute a criminal offence.

9. Third-Party Links

This website may contain links to third-party websites or services that are not owned or controlled by PRO EFFEX. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the terms and conditions and privacy policy of any third-party website that you visit.

10. Disclaimer of Warranties

This website and all its content, products, and services are provided on an "as is" and "as available" basis without any representation, warranties, or conditions of any kind, either express or implied.

Our products are cosmetic in nature and are for external use only. Results may vary from person to person. Nothing on this website constitutes medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

We do not warrant that the website will be uninterrupted, secure, or error-free, or that any defects will be corrected.

11. Limitation of Liability

To the fullest extent permitted by applicable law, GONDALIYA DIPTI / PRO EFFEX, its directors, employees, partners, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:

Your access to or use of, or inability to access or use, the website
Any conduct or content of any third party on the website
Any products purchased from the website
Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount actually paid by you for the specific product giving rise to the claim.

12. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation. In the event of any conflict between these Terms and your statutory rights under applicable Indian law, your statutory rights shall prevail to the extent of the inconsistency.

For any consumer grievances, you may contact our Grievance Officer at info@proeffex.com. We will acknowledge your complaint within 48 hours and resolve it within 15 working days of receipt.

13. Privacy Policy

Your use of this website is also governed by our Privacy Policy, available at www.proeffex.com/pages/privacy-policy, which is incorporated into these Terms by reference. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

In the event of any dispute, the parties shall first attempt to resolve the matter amicably through good-faith negotiations within 30 (thirty) days of one party notifying the other of the dispute. If the dispute is not resolved within this period, either party may initiate legal proceedings before the appropriate courts in Ahmedabad, Gujarat, India.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

16. Entire Agreement

These Terms of Service, along with our Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the entire agreement between you and GONDALIYA DIPTI / PRO EFFEX with respect to the subject matter hereof, and supersede all prior or contemporaneous communications, whether electronic, oral, or written.